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Terms of Use

    Home Terms of Use

    Preamble

    These Terms of Use constitute the terms and conditions of use of the website (platform) https: //www.*.projectskey.gr (hereinafter referred to as “ProjectsKey platform”), which is offered for use to any interested party (hereinafter referred to as “User”) for a fee by the sole proprietorship with the name “coding.gr” (hereinafter referred to as Provider). Only the access and use of the ProjectsKey platform is complete and unreserved acceptance of these Terms by the User, who is presumed to have read them carefully and accepts them.

    The purpose of the ProjectsKey platform is to facilitate the delegation of the assignments and / or meetings to Employees to euro funding Projects, to minimize human errors that may occur, thus avoiding sanctions or even the cancellation of the Program.

    Possibility of customization

    It is possible to add new features or edit functions after a different agreement.

    Problem solving

    As with any software worldwide, issues with the Service may be found, malfunctions, actions that do not meet the specifications. The problems (bugs) according to international standards are categorized and treated as:

    • Critical: It concerns only a problem according to which the service is not available and the reason lies with the platform, not the User. In this case the Provider is committed to its immediate resolution within 3 working days. In case this is not possible or the solution of the problem exceeds the time horizon of 3 working days, then the User has the right to request the deactivation of the Service and for a refund for the rest of the duration of the Subscription Package. It is not possible for a refund to be demanded for past contracts and no other compensation is paid beyond that. The Provider is committed to give a time limit of up to 30 days from the deactivation request until the actual deactivation of the service, in order to enable the User to transfer his data in another service or to take any backups. Last but not least, this demand must be expressed up to 7 days since the incident took place.
    • High: It concerns a problem that the User would like to be solved as soon as possible.
    • Medium: It concerns a problem that the User would like to be solved relatively soon.
    • Low: It concerns a problem that the User would like to fix, but which has minimal effect on the use of the service.

    The priority of the Provider is the trouble-free use of the ProjectsKey platform and definitely the best User experience. But to ensure that there is no misuse and/or wishes for change are not expressed as problems or the stated problems are not declared as Critical or High priority without being, it must be stated at this point that the Provider is not forced to recognize a reported problem as a real problem, nor that the resolution time will be in line with the User’s time expectations nor that there will generally be a solution. Even for the critical category and in order to be given a refund, the Provider must also agree that there has been indeed a problem as described and no solution was given in the expected date range. For example, User cannot claim a critical incident, when the reason for not being able to access ProjectsKey platform, is because User has no internet.

    Maintenance

    The Provider reserves the right to fix problems, add or change functions or features with the aim of improving the User experience with the ProjectsKey platform without informing the User.

    Backups

    An automatic backup of the Database is kept daily on the Server. In case is requested, it is possible to restore data in whole (and not in part) data to the Database. For example, in case that the User for any reason has deleted a Project, which means that at the same time IOs, Assignments, Meetings etc, have also be deleted, then it is possible for up to 7 days from the date of deletion to restore these. It is emphasized, however, that in this case any changes, data entries, etc. that were made after the date of the backup are lost.

    Finally, the Provider reserves the right to refuse to apply a Backup in case

    • this is often asked
    • it is judged that what will be recovered is more time consuming to recover than to be recreated by the User.
    • no reason is given by the User to restore the Backup.
    • for extremely unlikely reasons this is not possible, besides the case when more than 7 days have passed from the date of deletion.

    Subscription

    The service is offered as SaS (Software as Service) and is paid as Subscription with annual packages. Under no circumstances can access to the Code of ProjectsKey platform be given to the User. The paid Subscription Packages only provide to the User a time limited licence to use the ProjectsKey platform. The User has the right to cancel the service within 20 days of payment for no reason and receive a refund. Ideally, it would be desirable to make the reason known for the improvement of the ProjectsKey platform.

    It is possible to upgrade a package to one which allows more Projects. The payment in this case includes the difference between the two packages and is calculated up to the packet expiration time.

    In case the User downgrades a licensed package to fewer Projects than the one he had, while more Projects than allowed exist, then a period of 7 days is given, in order for the User to delete the additional Projects. At the end of this time period, the ProjectsKey platform automatically and randomly selects the additional Projects equal to the number of redundancies and deactivates them. It is reminded at this point that IO, Meetings and Assignments are connected directly with Projects. If there is no Project or it has been disabled, then so IO, Meetings and Assignments also cannot exist or are deactivated and therefore cannot be taken into account in the automatic checks carried out by the ProjectsKey platform, eg when distributing an Assignment or Meeting to an Employee. Projects randomly selected for deactivation can only be activated if there is room for them. Such a margin can exist either after the renewal in a larger package or after the deletion of other Projects.

    Mobile / Browsers support

    ProjectsKey platform is checked and runs smoothly on all web browsers with over 3% popularity on laptops or desktops. Because of the nature and purpose of the platform some functions may not be possible to be easy to use on the small screen of the mobile phone.

    ProjectsKey might also run on Internet Explorer, though this is discouraged. Internet Explorer is not supported, regardless its version and its popularity.

    Disclaimers and Limitations of Liability

    Access to the ProjectsKey platform is available on a 24-hour basis, with the possible exception the maintenance or upgrade period of the platform or other related cause.

    The Provider makes every effort to ensure that the information contained in ProjectsKey platform to be complete, accurate, up-to-date and clear. However, in no case the Provider is responsible for errors, omissions, or any deficiencies to the displayed information, for delays or interruptions or inability to transmit them or for any damage caused to the User due to the use of the ProjectsKey Platform.

    The Provider has taken all necessary security measures to protect the platform ProjectsKey from viruses and other malware and monitors it with security systems the access to it to prevent attacks and other unauthorized actions, without this being a guarantee that viruses and other harmful elements cannot enter.

    Finally, it is clarified in particular that while every effort is made to ensure 100% that when a Meeting or Assignment is delegated, then it is in accordance with all predefined criteria, however not all usage scenarios can be predicted. It is left to the User the ultimate responsibility that, indicatively but not limited, each entry of data like Assignments or Meetings as well as data viewing is correct. The Provider bears no responsibility in the event that during the usage of the ProjectsKey Platform indicatively but not limited financial losses or criminal liability arise.

    ProjectsKey service is ruled by law of Greece. Should there be a dispute between then Provider and the User, then the courts in Athens are in charge to solve this.

    Copyright

    The ProjectsKey platform and its contents, with the exception of explicitly stated (third party copyright), such as indicative trademarks, distinctive title, name domain name, source code, software, photos, graphics, texts etc. constitutes subject to exclusive intellectual and industrial property rights and is subject to the protection of the relevant provisions of the intellectual and industrial property of the Greek and European law and international conventions.

    Modification, publication, transmission, transfer, in whole or in part, is expressly prohibited; reproduce, distribute, present or otherwise use the content of the platform ProjectsKey in any way or means for commercial or other purposes. It is noted that the these actions are indicative and not restrictive. In addition, as a clarification it is emphasized that as content of the platform is not meant the content entered by the User (Projects, Assignments, Employees etc.) and which is treated as a whole as personal data.

    The Provider reserves the right to modify these Terms of Use at any time without previous notification. In this case he must update this text for each modification.
    Addition of other terms or cancellation of existing ones is possible by private written agreement. In this case, the terms of the written agreement shall prevail.
    Latest Update: 26.04.2021

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